Tickets

Error with ThumbPress Pro

Hi, I have problem with ThumbPress Pro v. 5.7 I installed it and activate with licence. When someone click on product “add to chart” there is an error occured (in screenshot attach) I cannot used them. Thanks for helping me. screeshot – https://www.dropbox.com/scl/fi/hbzbohecvfyrxujdreq1e/error.png?rlkey=qrv46it0kdkyujhwf06z6sslu&dl=0 Home  

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Connecting sites

Hi, i’m having issues with connecting two sites. I already have installed, activated and registered the two licences, but one is connecting correctly, the other one is saying the site and licence are not added in the other site, and the key are mismatching (false, they are the same) but it’ìs not clearly that the

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Refund request

Good morning, You have just charged me a renovation for a plugin that I do not use because it does not suit me and I expressed this to you. Please proceed with the refund and complete cancellation of this subscription, thank you in advance for your professionalism

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Activation of Thumbpress Pro not happening

I followed the steps described here: https://help.pluggable.io/docs/customer/how-to-activate-the-license/ However the activation screen (step 5) did not contain an ‘ACTIVATE’ button. Instead it contains a screen that looks like it should include all the info (name, email, license key all blank), but is blank (expiry date is completed). It is not possible to add the missing info

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