Tickets

Connecting sites

Hi, i’m having issues with connecting two sites. I already have installed, activated and registered the two licences, but one is connecting correctly, the other one is saying the site and licence are not added in the other site, and the key are mismatching (false, they are the same) but it’ìs not clearly that the

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Refund request

Good morning, You have just charged me a renovation for a plugin that I do not use because it does not suit me and I expressed this to you. Please proceed with the refund and complete cancellation of this subscription, thank you in advance for your professionalism

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Activation of Thumbpress Pro not happening

I followed the steps described here: https://help.pluggable.io/docs/customer/how-to-activate-the-license/ However the activation screen (step 5) did not contain an ‘ACTIVATE’ button. Instead it contains a screen that looks like it should include all the info (name, email, license key all blank), but is blank (expiry date is completed). It is not possible to add the missing info

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Share login not working

I am unable to user-sync between my two sites. The remote site is not seen on downloads.cathexisvideo.com but it is seen from dev3.cathexisvideo.com. How can i fix this? Connectivity with https://downloads.cathexisvideo.com ✓ This site is added in the remote site. ✓ Secret keys in both the sites match. ✓ License is activated in the local

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