Tickets

Refund request

Good morning, You have just charged me a renovation for a plugin that I do not use because it does not suit me and I expressed this to you. Please proceed with the refund and complete cancellation of this subscription, thank you in advance for your professionalism

Refund request Read More »

Activation of Thumbpress Pro not happening

I followed the steps described here: https://help.pluggable.io/docs/customer/how-to-activate-the-license/ However the activation screen (step 5) did not contain an ‘ACTIVATE’ button. Instead it contains a screen that looks like it should include all the info (name, email, license key all blank), but is blank (expiry date is completed). It is not possible to add the missing info

Activation of Thumbpress Pro not happening Read More »

Share login not working

I am unable to user-sync between my two sites. The remote site is not seen on downloads.cathexisvideo.com but it is seen from dev3.cathexisvideo.com. How can i fix this? Connectivity with https://downloads.cathexisvideo.com ✓ This site is added in the remote site. ✓ Secret keys in both the sites match. ✓ License is activated in the local

Share login not working Read More »

Compressing images

I’ve just added the Pro version of Thumbpress to my website and turned on the “Compress images” module. Does the plugin offer any ways to visually see its progress on compressing my files or the percentage complete, etc.? Also, I can’t find anywhere on your website where you offer documentation for the Thumbpress plugin. Thanks.

Compressing images Read More »